Guarantee:
- All items have a six month guarantee from the date of invoice.
- The guarantee does not cover defects that are caused by misuse, incorrect installation, lack of cleaning and maintenance or negligence by the operator.
- The guarantee includes the repair or replacement of defective parts.
- Repairs can take between 3-10 business days. The guarantee does not cover any loss in business or income while being repaired.
- Items must be complete and packed in their original packaging to prevent transport damage.
- Traveling and delivery charges are not covered. Exchanges will be on the customer’s account unless agreed otherwise.
- The guarantee will expire if a client make any structural changes or use any spare parts that are not part of the original unit.
- The guarantee will expire if any work or repairs are done by any other party than Delta Incubators.
- If an item is defective when bought, it should be exchanged within seven days. No refunds will be made.
- Only the original invoice will be accepted for claims and exchanges.
Returns:
- If an item is defective when bought, it should be exchanged within seven days.
- Items must be unused when returned.
- Goods are not to be returned to us without our prior consent in writing.
- We reserve the right to levy a charge of 15% (fifteen percent) of the invoiced value on goods accepted for return.
- Items must be complete and packed in their original packaging.
- Items must be accompanied by a copy of the original invoice.
- Returns will only be allowed within seven calendar days after purchase. After that no refunds will be made.
- The customer will be held liable for the shipping fee for retuning the product.
Payment:
- Payments are made with cash, credit or debit cards or via Electronic Funds Transfers (EFT).
- Payment needs to be made before any item can be dispatched.
- Proof of payments to be sent to info@deltaincubators.co.za
Ownership:
- All items will be the property of Delta Incubators until full payment is received.
Delivery:
- Delivery will only take place once payment is received.
- Delivery will take 1 - 4 business days.
Product Pictures:
- All pictures as seen on our website and official catalogues are for display purposes only and might differ slightly from the actual product.
General:
- Delta Incubators will not be held responsible for any damage caused to a person, building or other equipment due to misuse, incorrect installation, lack of cleaning and maintenance or negligence by the operator.
- Delta Incubators will not be held responsible for any loss of income as a result of a defective product.